Red Creek Junk Removal
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Privacy Policy

Last updated: September 26, 2026

Red Creek Junk Removal ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the services we provide to customers across Los Angeles and Ventura County.

Information We Collect

When you request a quote, book a pickup, or contact us, we may collect:

  • Contact details — name, phone number, email address, and service address.
  • Job details — the items to be removed, photos you upload, and preferred pickup times.
  • Payment information — processed securely through Stripe; we do not store full card numbers on our servers.
  • Communications — the content of calls, texts, and emails you send us.
  • Usage data — pages visited, device type, and approximate location, collected through analytics and cookies.

How We Use Your Information

  • To schedule and complete your junk removal service.
  • To provide quotes, estimates, and deposit/checkout processing.
  • To communicate about your booking, including reminders and follow-ups.
  • To improve our website, routing, and customer experience.
  • To comply with legal obligations and protect against fraud.

Cookies & Analytics

Our site uses cookies and similar technologies to remember preferences and understand how visitors use the site. We may use third-party analytics tools that collect anonymous usage data. You can disable cookies in your browser settings, though some features may not work as intended.

Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Service providers who help us operate — such as Stripe (payments) and our hosting/analytics platforms — under contracts that require them to protect your data.
  • Crew members and partners who need your address and job details to complete your pickup.
  • Authorities when required by law, court order, or to protect our rights and safety.

Data Retention

We keep your information only as long as needed to provide services, complete our records, and comply with legal requirements. You can ask us to delete your data at any time, subject to records we're legally required to keep.

Your Rights

Under California law (CCPA/CPRA), you have the right to:

  • Know what personal information we collect and how it's used.
  • Request a copy of your personal information.
  • Request deletion of your personal information.
  • Opt out of the "sale" or "sharing" of your personal information (we don't sell it).
  • Correct inaccurate personal information.

To exercise any of these rights, email Corey@redcreekcompany.com.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is fully secure, so we can't guarantee absolute security, but we work to protect your data to the best of our ability.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Continued use of our site after changes means you accept the updated policy.

Contact

Questions about this policy? Reach us at (661) 405-4156 or Corey@redcreekcompany.com.